This #NationalPublicSafetyTelecommunicatorsWeek, we’re proud to celebrate the voices behind the headset who keep our city safe. Today, we highlight Nancy Yamamori — a true hero in the dispatch world! Nancy brings 2.5 years of dedication to the Phoenix Fire Department, currently serving as the classroom mentor for our dispatcher training program. With prior experience at Scottsdale PD and Game & Fish, she’s no stranger to answering the call. To honor her incredible service, we turned Nancy into the action figure hero she truly is! Thank you, Nancy, and all our dispatchers, for being the calm in the chaos.