UPDATE: had a really helpful call with Alto today & am grateful to learn that they do have a process and standard of care for ALL patients who experienced mistakes or delays with orders to submit for reimbursement or credits for the potential cost difference of emergency meds at a pharmacy. It was an honest mistake that that wasn’t communicated upfront 🫶 Also had a great call with Walgreens, who shared escalation paths their pharmacists can pursue going forward to help find equivalent speciality/emergency meds & reroute billing to their specialty pharmacies!!👏 ——— Fighting your way through endless chambers of customer service escalations with orgs or insurance (and losing) is an often invisible part of the IVF process. Just the cherry on top to a hormonal rollercoaster. I spent all day trying to reach a supervisor re: my undelivered meds and got only a mountain of apologies and placating empathy from support specialists (I know it’s not their fault but it’s insane to me that a com...