Metrolinx says it was inappropriate to use artificial intelligence to respond to a customer complaint about GO Transit service from Rogers Stadium following Coldplay’s concert on Monday. The Crown company announced last week three additional southbound GO trains on the Barrie line from Downsview Park GO, where the new 50,000 seat venue is located, to Toronto’s Union Station to get concertgoers into the city after the sold-out show. However, as an X user named Ange pointed out in a tweet directed at GO on Tuesday, the last northbound train leaves Downsview at 11:13 p.m. “We had to leave early the show was still going and (we had to) run and run and just made it on,” they wrote. In response, GO Transit said in a since-deleted tweet: “Sounds like Ange had a dramatic dash to catch that last northbound GO train at 11:13 p.m. That’s cutting it close!” The tweet went on to say that GO Transit’s schedules can vary depending on the line and day, but that it is “always smart to check the latest ...
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