BI's katienotopoulos asks, "When you answer the phone, do you say 'hello' or offer some sort of greeting right away, or do you expect the caller to initiate the conversation?" If you're over the age of 28, Notopoulos' guess is you're confused by this question. Of course you say "hello" when picking up the phone. But Gen Z — a generation raised in a post-landline universe — may disagree. They expect you — the person calling — to speak first. Older people, such as Notopoulos, are aghast! She asks, "Are young people cooked?" But perhaps it's OK to form new etiquette around phones. They haven't been around that long, anyway. Read more about how phone etiquette is changing at the link in our bio. Story by Katie Notopoulos (Credit: Getty Images; Tyler Le/BI) #genz #phonecalls #phoneetiquette