Discover how Commonwealth Financial Network, a leading financial services organization, is transforming their customer service delivery using Amazon Connect. In this session, recorded at Customer Contact Week (CCW) 2025, learn how Commonwealth Financial Network is implementing advanced voice capabilities, leveraging comprehensive analytics, enhancing operational efficiency, and transforming service delivery standards. Watch to learn how financial services organizations can modernize their customer experience while maintaining service excellence using Amazon Connect. To learn more about Amazon Connect's capabilities, go to go.aws/4oto6CI Learn more about AWS events: go.aws/events Subscribe: More AWS videos: bit.ly/2O3zS75 More AWS events videos: bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, coll...