How do you rapidly train and onboard thousands of agents across the Philippines while keeping world-class standards in security, compliance, and service quality? You need a digital-first approach powered by the right cloud technology. That was the challenge for S.P. Madrid, a BPO company founded 16 years ago with just four people, now employing over 2,000 across the Philippines and Singapore—and aiming for 10,000 worldwide. By working with Materia Logic and deploying Alibaba Cloud’s Elastic Desktop Service (EDS), S.P. Madrid reimagined its training and operations. With a hybrid infrastructure and AI-powered training platform, they accelerated onboarding by 80%, reduced costs, and ensured agents could be trained and monitored securely anytime, anywhere. The result? A streamlined, remote-friendly, and scalable workforce that continues to set new standards for the global collections industry. Discover how Alibaba Cloud helps innovators like S.P. Madrid transform operations and grow wi...