Merck has leveraged the Power Platform to streamline their processes - saving over eighteen thousand hours per year by using Power Apps for data input and Power Automate for approvals and notifications. This transformation has enabled Merck to focus more on critical tasks like engaging with physicians, patients, and regulatory agencies, while also embracing the future potential of AI and Copilot. To discover more interesting Customer Stories, click the link below: microsoft.com/en-us/customers #PowerPlatform #CopilotStudio #Merck #PowerApps #CustomerExperience