A British man said British Airways left him to sit in a seat with a missing headrest, leaving a one-inch bolt exposed, for a seven-hour flight, UK-based Kennedy News first reported.
He took a seven-hour flight with his partner from Heathrow Airport, London, to Toronto that reportedly cost £2,500 ($3,100) for the round-trip.
However, as he boarded, he found that his seat was missing its headrest and revealed a one-inch bolt sticking out of it.
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Story by Alexandra Bacon
(Credit: Getty Images)
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