Yesterday I had the opportunity to spend time with the leadership team at The Langham Hotel in New York City, focusing on the importance of emotional intelligence in leadership. What stood out was the genuine commitment the team has to investing in their people and creating an environment where staff can grow and succeed. It was great to see how intentional they are about culture and leadership development. I really enjoy these conversations and the chance to work with organisations that value both their people and their guests. Thank you to all the team langhamnyc #greatservice #luxuryhotels #leadershipdevelopment #emotionalintelligence #newyorkcity #newyorkhotels #langhamhotels #langhamhotelnyc #nyc #stafftraining