Did you know a first impression can skew future judgment? Here are the key takeaways from Dr. Akinwande Fadipe’s powerful Customer Service Week webinar: “The Power of First Impressions: Making Every Contact Count.” In a service environment, that initial encounter sets the foundation for trust and loyalty. If you make a great first impression, mistakes later on will be viewed as anomalies, and you’ll get support to improve. Watch the full reel to catch the best tips on how to over-invest in those first few moments! #FirstImpressionsMatter #CustomerServiceWeek #HealthcareService #DrFadipe #duchesstraining