In 1969, a woman returned sour eggnog to Stew Leonard Sr. He argued. She left. That night, Stew's wife told him: “You didn’t listen — you were wrong.” The next day, Stew created his company’s core rule: 🪨 Rule 1: The customer is always right. 🪨 Rule 2: If the customer is ever wrong, reread Rule 1. He even carved it into stone — literally — at every store. That moment turned a small dairy into a customer-service legend. #Leadership #CustomerExperience #RetailInnovation #StewLeonards #ServiceExcellence #BusinessGrowth #BrandValues #familybusiness