What does a “day in the life” look like when you’re responsible for improving the fan experience at an Ashes Test? In Episode #337 of the SportsGrad Podcast, Customer Experience Operations Coordinator at cricketaustralia, dante.mcdonald shares how one insight from the Perth Test flipped an entire matchday operation overnight. If you want the full story of how it happened, listen to Episode #337 of the SportsGrad Podcast.