Customer service doesn’t stop after you’ve gotten your customers money. I fulfilled my business obligation to this student by teaching the class and issuing his BLS card but he’s still not been able to access his card. I sent him to our governing body for assistance and but he still hasn’t gotten his card. I called him this morning and advised that I’m still doing everything possible to ensure he gets his card. As you can see from his email below, he’s thankful I didn’t just abandon him. Moral of the Story: Treat customers the way you want to be treated even after you’ve gotten their money. #customerservice #itmatters