It’s Friday night. The atmosphere is electric.You’ve prepped all week for this moment… Tables are booked. The chef is in full mastery of his craft. Your wine list is turning heads. Guests are dressed to the nines. And your staff is ready to deliver a five-star experience. This weekend is going to make your month.You’ve thought of everything. Or so you thought. Then it happens. Two guests excuse themselves to the restroom.Moments later, they return with polite smiles… but something’s changed. That look of admiration? Gone.The energy at their table? Dimmed.Later, you overhear them whispering.“It smelled... old. Like mildew. That place hasn’t been cleaned properly in forever.” By the end of the night, the food still gets raves.But the talk is about the bathroom.One comment turns into a review.One review becomes a rumor.And just like that, your five-star reputation is overshadowed by a dirty restroom. No one sees the hours you put into the menu.They remember the musty smell and the staine...