In this demo, we show you how to use Agentforce Observability to get a complete picture of agent performance and impact in your enterprise. Agentforce Observability provides the tools you need to ensure your AI agents are meeting deployment goals and delivering high-quality customer experiences. Whether you are a business leader looking at Agent Analytics or a builder diving into session reasoning and Agent Health Monitoring, this demo covers the essential features for AI agent optimization. Discover how to identify underperforming topics, troubleshoot agent reasoning, and react to live issues with near real-time alerts. What You’ll Learn: ✅ How to track agent performance against deployment goals using Agent Analytics. ✅ Ways to identify specific agents needing revision through Quality and Effectiveness metrics. ✅ How to use Insights to spot performance trends and underperforming topics. ✅ Techniques for troubleshooting agent behavior by revealing underlying reasoning and conversatio...