Bosch is a multinational organization operating across automotive, manufacturing, semiconductors, power tools, and multiple other business segments. With such a broad and complex footprint, one of Bosch’s key challenges was improving the day‑to‑day user experience for its associates.
In this video, Bosch shares how they’re using Microsoft Copilot Studio to build AI agents that help employees work more efficiently—right where they need support.
You’ll see how Bosch is:
✔ Building agents to streamline support and demand requests
✔ Helping associates submit requests and purchase orders using free‑text input
✔ Integrating agents into an internal virtual company portal
✔ Using Copilot Studio’s built‑in analytics to measure agent performance
✔ Exploring a centrally managed MCP server to support multiple tools and interfaces in one ecosystem
The result: more efficient employee support, measurable agent performance, and a scalable foundation for AI across the organization.
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