Amazon Connect transforms routine interactions into memorable moments by seamlessly embedding AI across every customer touchpoint - built from the ground up as a unified solution that's been cloud and AI-native since day one. By driving seamless coordination between human and AI agents, it preserves context across every interaction to drive differentiated customer experiences. Join this session with Russell Yeates, CX Specialist, on how Amazon Connect is revolutionizing contact centres through agentic AI. Hear from your peers in a panel discussion as they share their firsthand experience and best practices, illustrating the real-world impact and benefits of AI-powered customer service. Speakers: Russell Yeates, Principial CX Specialist, AWS; Stephen Keane, Head of Business Transformation, Ryanair; Paddy Toner, Senior ICT Manager, Revenue Commissioner. Recorded at the 5th annual AWS AI and Data Conference 2026 on March 12, 2026 at the Lyrath Convention Centre, Kilkenny, Ireland. Lear...