The hardest conversations are the ones you avoid. Here’s 10 go-to scripts to make them easier.
➕ 3 more pro tips to handle conflict better 👇
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#1. Curiosity > Combat
Don’t assume intent.
Assume there’s something you don’t yet know.
The goal isn’t to be right.
The goal is to move forward.
→ “I can certainly appreciate where you’re coming from. Here’s what I’m thinking…”
→ “This feels tense. I’d like to understand where you’re coming from and go from there.”
#2. Lead with facts, not feelings
Stick to what happened, not how you feel about what happened.
→ “Here’s what I observed…”
→ “Here’s the impact I saw…”
→ “Here’s what I think needs to happen next.”
Keep it specific. Keep it neutral. Keep it productive.
#3. Know when to pause, not push
If things escalate, don’t fight for the last word.
Fight for the best outcome.
→ “Let’s take 10 and come back to this. I want to get this right together.”
Bottom line:
Conflict doesn’t destroy careers.
Emotional reactivity to it ...