As hairdressers, we are taught to always do the consultation, but do you recap the consultation? After your consultation, repeat back to your client what you heard, what YOUR interpretation of the consultation was - this will allow your client to confirm or correct what you heard. This process sets expectations, establishes a direction and prevents miscommunication. I’ve known Sarah for 20 years from our days in CA and we both moved to TX within one month of each other. She drove 3 hours to see me and even though I know her so well, I approach her haircut as though it’s the first time I’ve cut her hair. Stylists - do you recap your consultations? Clients - does your stylist communicate your needs and wants effectively with you? #austinhairstylist #atxhairstylist #austinhair #atxhair #austinhairsalon #atxhairsalon #atxhairdresser #austinhairdresser #longlayers #longhair #atxeastside #austineastside #ronkingsalon #btc #behindthechair #hairbrained #modernsalon