Kelly Moran (managing director, Deloitte Digital) capped off Day 3 at ShoptalkEvents Spring 2026 with our team and guests sharing how they believe
#AI will change the way they shop today. A few of their thoughts:
➡️ Shivani Majewski, (U.S. Salesforce retail leader, Deloitte Digital) sees increased personalization through AI agents that understand your preferences to make informed decisions.
➡️ Kapil Dabi, (America’s Director & Market Lead Retail and Consumer, Google), sees a greater compression in the retail customer journey from selection to purchase.
➡️ Paul do Forno, (Global Commerce Leader, Deloitte Digital) predicts a reduction in friction that opens the door for new companies to compete.
➡️ Allison Fox, (Luxury Marketing Leader, Deloitte Digital) sees a shift for consumers using AI to find new brands and products to meet their needs.
What would you add? 🤔
We couldn’t have asked for a better opportunity to meet and share ideas with so many passionate professionals ac...