Ever notice how AI agents sometimes just… skip steps? 👀 I tested a travel agent cancelation flow, and even with stricter prompts, it kept missing business rules. This is where Process Calling comes in: business logic defined beforehand. So every business rule is followed, not left up to the prompt. Tool Calling = prompt & pray 🙏 Process Calling = structured & reliable ✅ #AIagents #Rasa #ProcessCalling