Words travel fast!! 💫 Word-of-mouth marketing is still crucial for a brand’s reputation, especially because of the ease with which we can share our opinions on social media! “71% of customers who receive a good experience with a brand via social media are likely to recommend it.” If you provide your customers with a positive social media experience, they’re likely to recommend you to others. 😉 Have you had any memorable social media experiences? Let us know in the comments ✨ Source: blog.hubspot.com/blog/tabid/6307/bid/23865/13-mind-bending-social-media-marketing-statistics.aspx #Learnwithcmac #customerexperience #socialmedia #digitalmarketing #socialdistancing