Customers may not be right, but they deserve the spotlight! Listen and care, beyond what's fair - that's customer service with flair. Customer's fault doesn’t matter; it’s their feelings you flatter. Give customer's pride a lift, even if their logic drifts. When customers are wrong, make their feeling of right stay strong Customers are not always correct, but they deserve respect – that’s the customer effect! #quotes #customerservice #customercentricity