In healthcare, the hardest patients to reach are often the ones who need help the most. Missed appointments aren’t just numbers on a dashboard, they represent real people facing barriers that go unseen: a lost job, a missed bus, a lack of childcare, or even quiet hopelessness. At VIMEDRA, we built our Lost to Care Service to change that. Using our AI voice agent Phoebe, patients receive gentle, timely outreach that feels human, not robotic. She listens, empathizes, and helps patients find their way back to care. Meanwhile, Jacob, our navigator assistant, equips care teams with deep, real-time insight into each patient’s social and medical risks, helping prioritize follow-ups that truly matter. Together, they bridge the gap between data and compassion, between lost contact and renewed trust. Because re-engagement isn’t just about scheduling another visit. It’s about restoring confidence, rebuilding continuity, and reclaiming lives that might otherwise fall through the cracks. T...