I’ve been a customer of makemytrip for years. Yesterday, I had an experience I can’t stay quiet about. Gurugram to Jaipur. Booking confirmed. Tolls included. No route options shown. No expressway add-on at checkout. Mid-journey, the driver raised a surcharge for the expressway. I called customer support. Their own executive told the driver on that same call to take the expressway. He cut her call. His boss overrode her. And I was taken through an old highway under active construction, with no say in the matter. I travel solo often. I’m not someone who panics easily. But there is something particular about being a woman, alone in a car, on a road you didn’t choose, asking a legitimate question and being spoken to like you are the inconvenience. For ₹500 that was never disclosed at booking. A truck cut into our lane. Seconds. A bike hit the car an hour later. I arrived over 2 hours late. When you book a cab, there is an unspoken promise fastest route, safe journey, terms that do...