Before he ever stepped on a fire truck, #PHXFire Captain Mike Johnson answered the call from behind a headset. The alarm room was his starting point, but it became so much more. It shaped his patience, sharpened his professionalism, and gave him a deep respect for the voices guiding every emergency. They’re called the “first of the first responders” for a reason… and for Mike, that foundation made all the difference. #NPSTW #TelecommunicatorsWeek