🚇 “Keep Cities Moving” takes more than reliability, it takes innovation at scale. MTR Corporation is enhancing customer experience and operations with the help of Microsoft’s AI and Cloud platform. From AI Tracy, Hong Kong’s first GenAI virtual service ambassador in transportation, to AI agents that support frontline staff and internal teams, AI is now embedded across MTR’s daily workflows. The result is faster onboarding, more consistent service, reduced manual effort, and greater productivity while maintaining the trust and reliability millions depend on every day. A governed, human-led AI can deliver real impact across customer service, operations, and the workforce. #MicrosoftHK #MTR #AITracy #Microsoft365Copilot #PowerPlatform"