Meet Jeanette Gutierrez, Museum Docent and Government & Community Affairs volunteer. A participant of the first group of docent volunteers to complete training in 2014, Jeanette’s experience as a 9/11 survivor has propelled her into a life focused on collective healing and connecting with different types of survivors across the world. On 9/11, Jeanette was working in 3 World Financial Center, across the street from the World Trade Center. After hearing a crash from her desk, she looked out the window to see plumes of smoke and flames coming from the North Tower. She immediately called her older sister, Gail, who worked for the U.S. Attorney’s office in downtown Manhattan. After the second plane struck the South Tower, Gail called Jeannette to alert her and insist that she evacuate. Per building security instructions to stay put, Jeanette resisted, so Gail walked from her office to pick Jeanette up. They walked north together to safety and were out of the direct zone of impact when the...