In the next episode of Understanding Agents on Wednesday 22nd April at 10am PT, we’ll explore how AI‑powered agents are transforming service delivery in Dynamics 365 Contact Center—from automating routine interactions to empowering human agents with real‑time insights and assistance. We’ll also cover how to use agentic AI to improve customer experience, increase operational efficiency, and unlock new value across the service lifecycle. And we'll give you a sneak peek at what's coming in the next evolution of agentic contact centers. Click the link to register today! aka.ms/UA09 #MicrosoftAgents #Agents #Dynamics365 #ContactCenter #AI #CustomerExperience #CustomerService #Microsoft