NFP, an insurance brokerage operating across the United States, Canada, UK, and Ireland, helps clients manage risk and deliver employee benefits that support well-being.
As the organization grew globally, onboarding users into new applications became increasingly time consuming — often taking months to stand up solutions.
By leveraging Power Platform, Copilot Studio, and AI enabled solutions, NFP was able to bridge that gap and accelerate time to value. In this video, you'll hear how NFP is:
* Using Copilot Studio to build AI enabled business solutions
* Empowering business users to move beyond traditional data entry apps
* Connecting Copilot to internal systems for real time insights
* Reducing prompt-based tasks from hours to minutes
* Supporting over 3,500 Copilot licensed users
* Maintaining 93% active usage week over week
With a growing agent ecosystem co developed across the organization, NFP is aiming to produce 50% more output with 30% less capacity.
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