Years after they were introduced as a way to keep employees paid and the lights on in the throes of the pandemic, service charges remain as divisive as ever.
Is a 20% service charge helping support an equitable pay model? And to whom? To some customers, service fees are inconsistently applied, sneaky and confusing ā especially when it comes to whether the fees cover tips or not.
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š: Miguel Otarola, The Denver Post // motarola_eats
š·: Harmon Dobson, The Denver Post
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