In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava show how AI-powered service agents in Dynamics 365 Customer Service can help turn successful case resolutions into reusable knowledge.
Watch the whole episode: aka.ms/D365CS-Agents
#MicrosoftDynamics365 #AgenticCX #AgenticCRM
https://youtube.com/watch?v=IBANxFyD_mc
Posted on YouTube ·
475
5
475
475
5
475
Suggested Credits
Credits on Gondola describe each credited role and may be incomplete. A brand or featured person is not necessarily the creator.