In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava highlight how AI-powered service agents in Dynamics 365 Customer Service can help automate follow-up and routine tasks—helping teams reduce backlog and stay on top of customer engagement.
Watch the whole episode: aka.ms/D365CS-Agents
#MicrosoftDynamics365 #AgenticCX #AgenticCRM
https://youtube.com/watch?v=RKe7tPe2am4
Posted on YouTube ·
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