Customer experience and AI customer service are changing business, but Will Guidara says human connection is the real competitive advantage. In this episode, Will Guidara and Hala discuss how to improve customer experience, strengthen leadership skills, boost employee engagement, and increase customer retention through unreasonable hospitality. Will shares how to balance AI customer service with human connection, empower teams, and create unforgettable moments that turn customers into loyal fans. #customerexperience #leadershipskills #youngandprofiting In this episode, Hala and Will will discuss: (00:00) Introduction (02:02) AI Customer Service and the Future of Hospitality (05:07) Customer Experience vs. Service: The Key Difference (10:49) The Leadership Strategy That Took EMP From Last to #1 (14:55) Mapping Every Customer Touchpoint (21:58) Turning Transactions Into Memorable Customer Experiences (28:27) Balancing Operational Excellence and Hospitality (33:50) Building Team Cultu...