The biggest retailers are sitting on mountains of customer data and barely know what to do with it. chazgiles.ai Chaz Giles has seen it from the inside. One of the largest specialty retailers, tens of millions of loyalty members, hundreds of transactions each, and the shopping experience still runs on “people who bought this also bought this.” The data is already there. The opportunity is connecting it, so shopping feels less like a generic algorithm and more like a personal concierge built for you. “Amazing and embarrassing at the same time. How much data they had, and how much data they did not understand how to use.” DM for links to the episode Minutes with Mike is a PIMS-produced podcast, hosted by mikeryan628 Mike Ryan. #MinutesWithMike #RetailAI #CustomerData #BeautyTech