Work Reborn research shows that 84% of IT leaders still can’t predict disruptions before they happen, a gap that’s slowing down progress toward truly invisible IT. In this episode, we sit down with Evo Stefanov, Managing Partner at Methodia, to explore what invisible IT looks like when it’s working well across complex utility environments. Evo shares how automation, integrated processes, and intentional design can transform IT from a bottleneck into a business accelerator. What we cover includes: ➤ The Problem with “Visible IT” – How cumbersome approvals, blockers, and legacy models turn IT into an obstacle instead of an enabler. ➤ The Essence of Invisible IT – Why technology should pay for itself, lift the business, and fade into the background as operations run seamlessly. ➤ Embedding Automation – How utilities can use AI and automation to streamline high-volume processes without disrupting the customer experience. ➤ Sustainability as Value Creation – Why e-waste reduction an...