How do you unlock the full power of AI when your systems, data, and teams aren’t fully aligned yet? In this episode, we speak with Suresh Deshpande, who leads solutions for telecom, media, and technology clients across Continental Europe at HCLTech. Suresh shares how AI is shaping operations at every layer of the organization, from frontline engineering to customer interactions, and why modernization is essential for achieving meaningful impact. Here’s what you’ll discover: 🔹 Modernization as the Foundation – Why legacy applications and fragmented systems block AI’s value and how modernization unlocks it. 🔹 Data Harmonization – How unified, well-structured data becomes the engine behind reliable, scalable AI outcomes. 🔹 Human Enablement – Why AI succeeds only when teams are trained, upskilled, and confident using new tools. 🔹 Rethinking Metrics – How performance evaluation is shifting from technical KPIs to business-focused outcomes like supply chain efficiency and customer...