See how Salesforce’s Customer Zero team uses Tableau first to drive internal adoption, test real use cases, and inform product improvements before release.
In this session, Salesforce experts Casey O'Donnell and Sydney Dollar break down how Salesforce functions as "Customer Zero" to test and optimize Tableau Next and agentic analytics before rolling them out globally. Discover how to streamline feedback tracking, utilize automated Slackbot skills for agent testing, and bridge the gap between traditional dashboards and trusted business knowledge using the Salesforce platform. Whether you want to establish an internal feedback council or learn how to scale conversational analytics within an 83,000-person enterprise, this guide shares proven strategies for scaling analytics interoperability without starting over.
Tableau Conference 2026
Timestamps
00:00:00 - Introduction to the Salesforce Customer Zero Motion
00:01:05 - What Is a Customer Zero Program and Why It Matters
00:04:03 - Unde...
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