Discovering a refund, dispute, or unauthorized charge on your business credit card can be unsettling, but it doesn't have to be a headache. In this video, a cafe owner walks you through exactly what to do when an unexpected transaction appears on your statement. You'll learn how to identify the type of issue, the immediate steps to take with your card issuer, and most importantly, how to record refunds and credits correctly in your books so your financial records stay accurate and audit-ready. Whether you're dealing with a simple merchant refund or a fraudulent charge, this guide helps you handle it with confidence. Chapters: 00:20 – Identify whether it's a refund, duplicate charge, or fraudulent charge 01:01 – What to do immediately for each type of issue 02:00 – How to record a refund or statement credit in your bookkeeping 02:43 – Do I have to pay a disputed charge? 03:07– Final takeaways and how QuickBooks can help you keep your books organized In this video, a cafe owner...