See how Dominion Energy achieved measurable business outcomes by modernizing its contact center with Amazon Connect Customer. By implementing AI-powered transcription, intelligent routing, conversational IVR, and agent-assist capabilities, Dominion Energy reduced offered and handled calls by 19%, improved IVR containment from 76% to 84%, and increased agent and IVR CSAT. The transformation also reduced agent attrition from 24% to 11%, generated millions in operational savings, and improved both customer satisfaction and employee engagement. Learn how Amazon Connect Customer helped Dominion Energy create a more efficient, customer-focused contact center at scale. Learn more about AWS events: go.aws/events Subscribe: More AWS videos: bit.ly/2O3zS75 More AWS events videos: bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts...