Your website is now officially better at booking service than your people. The 2026 Pied Piper study confirmed it. For the first time, dealership websites (71/100) outperformed phone scheduling (61/100) for effectiveness. Customers aren't abandoning the phone because they hate talking. They're abandoning a process that is failing them. The best-performing dealer groups in the study didn't have a magic AI solution. They focused on process. They removed friction. How many clicks does it take to book a simple oil change on your website? Watch the full episode at the link in our bio.