The most valuable resource in automotive retail is shifting. For years, we focused on inventory, then digital leads, then software. But a new constraint is defining the winners and losers: technician capacity. Ford is 5,000 technicians short. That’s a direct hit to service revenue, CSI, and repurchase loyalty. It’s why you're seeing massive, nine-figure investments into skilled trades from giants like Ford, Bloomberg Philanthropies, Lowe's, and BlackRock. The industry is waking up to a simple truth: none of the promises of EVs, connectivity, or AI matter if no one is there to diagnose and repair the vehicle. A great technician creates more profit and happy customers than any single piece of software ever could. Watch the full episode at the link in our bio.