Your dealership has a blind spot. So does every other store. The FTC just gave you a map to find it. A review of 10,000+ automotive complaints found the same themes repeating: pricing discrepancies, financing surprises, and undisclosed add-ons. They happen in the gaps between what marketing promises, what sales presents, and what F&I finalizes. Don't wait for a customer to file a complaint to find your gaps. What's one area you could clarify for customers tomorrow? Watch the full episode at the link in our bio.