Your biggest problems aren't in the reports on your desk. Ford's CEO is rediscovering the Gemba philosophy from Toyota. The idea is simple: go to where the value is created. For dealers, that’s the shop floor, the service drive, the BDC. It’s not about micromanaging. It's about seeing the roadblocks your team faces every day that never make it into a report. Don't solve it on the spot. Your goal is to understand the process, not play hero. The answers to your biggest operational headaches are on the floor, waiting to be found. What would you discover if you tried this? Watch the full episode at the link in our bio.