Most dealerships have more room to create interesting customer experiences than they think. Carvana’s latest concept is a good reminder of that. Your store doesn't need to copy the exact idea. The point is to notice the larger lesson: people respond when the experience feels different, intentional, and worth talking about. That could be a delivery moment. A test drive format. A service experience. A local activation. A small detail that makes the visit feel less transactional. Dealers do not need to out-Carvana Carvana. They need to figure out what only they can do. Watch the full episode at the link in our bio.