Tracking how often your team uses AI might be Wall Street's newest obsession, but copying that playbook is a fast track to ruining your customer experience. JPMorganChase recently started grading their engineers based on their AI usage volume, categorizing them from non-users to heavy adopters. While it is an undeniable reality that employees who refuse to adapt to new technology will eventually be outpaced, applying this kind of volume-based surveillance to a showroom floor or a busy service drive is a dangerous trap. Simply counting the number of automated emails a sales rep blasts out, or how many repair orders an advisor runs through a language model, does not translate to genuine productivity. High volume frequently masks low-quality, impersonal interactions that erode brand trust and hurt customer retention. The real challenge for leaders is driving strategic integration rather than just blind software adoption. Watch the full episode at the link in our bio.