Transparency in the service drive is becoming the baseline expectation. At the 2026 Auto Forum New York, JD Power’s Stewart Stropp broke down a critical data point: providing photo and video evidence of recommended repairs boosts customer satisfaction by a massive 50 points, yet less than half the industry has adopted the practice. Dealers, know that visual documentation is now table stakes for fixed ops profitability. If your service advisors are still relying on phone calls and verbal explanations to sell work, you are actively sacrificing repair order sizes and long-term customer trust. Equip your technicians to show rather than tell, empowering customers to approve recommendations with absolute confidence. Watch full episodes from Auto Forum 2026 at the link in our bio.