Before you hold your team accountable, ask yourself if you've made them able. Patrick Abad from ASOTU CON said it best: "Accountability without development is just disappointment with a deadline." We love our metrics in this business. Sales goals, service absorption, CSI scores. We measure everything. But behind every number is a person trying to do their job well. And leadership isn't just about measurement. It's about preparation. Before you can demand performance, you have to deliver support. Ability must come before accountability. Watch the full episode at the link in our bio.