Most fixed ops leaders are world-class firefighters. They spend their days chasing bad surveys and cooling off angry customers after the damage is done. William Demaree is changing the game with Numa by stopping the fire before it starts. He doesn't use AI just to move faster; he uses it for prevention. Through tone analysis and sentiment detection, he gets an early warning signal the moment a customer interaction starts to sour. It’s not about replacing advisors—it’s about giving them a "heads up" while there’s still time to save the relationship. The goal isn't more automation. It's fewer apologies.