Why do people pass five other options just to get to one business? Sal Scheri says it’s because great experiences are layered. Remove even one and the magic disappears. His take on hospitality at @AguaCalienteCasinos is a masterclass for anyone serving customers, including retail auto. Which part of guest experience do you think brands neglect most? Watch the full episode - link in our bio. #casinos #automotive #guestexperience